Call us at 630-229-6705

FAQ

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At 360 Degree Machinery, we prioritize accuracy and transparency in all our transactions. While many websites offer automated freight calculators, we’ve found that these tools can often miscalculate shipping costs by up to 50%. To ensure you receive the most accurate and competitive shipping rate, we manually calculate freight costs for each order. This approach may require a bit more time, but it guarantees that you’re only charged the exact amount we pay for shipping, with no markups. We believe this commitment to accuracy ultimately benefits our customers by providing them with the best possible rates.

For more details on how our quote process works, including shipping calculations, please refer to our Quote Request FAQ entry.

[/accordion-item] [accordion-item title=”Quote Request – Why should I request a quote?”]

Why Request A Quote?

At 360 Degree Machinery, we believe in providing our customers with the best value for their investment. Here’s why requesting a quote is the smart choice:

  1. Personalized Pricing: Every customer’s needs are unique, and so should be the pricing. By requesting a quote, we can offer you a price tailored specifically to your requirements, ensuring you get the best deal possible.

  2. Exclusive Discounts: We have special promotions, bulk discounts, and incentives that aren’t always advertised online. When you request a quote, we can factor in these exclusive offers, giving you even more savings.

  3. Accurate Shipping Costs: Shipping machinery can vary based on destination, size, and weight. Instead of a one-size-fits-all rate, we calculate the most cost-effective and efficient shipping method for your specific order.

  4. Vendor Restrictions: Some of our vendor partnerships come with pricing restrictions that prevent us from advertising our most competitive rates online. By reaching out to us directly, we can bypass these restrictions and pass the savings onto you.

  5. Dedicated Support: Our team is here to assist you. When you request a quote, you’ll be connected with a dedicated representative who can answer any questions, provide product recommendations, and guide you through the purchase process.

How Does It Work?

  1. Click the “Request Quote!” button.
  2. Fill out the form with your details and any specific requirements or questions you might have.
  3. Our team will review your request and get back to you promptly with a personalized quote.
  4. Review the quote, ask any further questions, and when you’re ready, proceed with your purchase.

It’s that simple! We’re committed to transparency, value, and ensuring you’re satisfied with every purchase. So, take the first step towards a great deal and request your quote today!

[/accordion-item] [accordion-item title=”How long will delivery take?”]

New items take 2-3 days to process and 5-7 business days for delivery on average if the machine is in stock. Certified pre-owned machines usually ship the next business day and take 1-6 business days for delivery depending on location. 

[/accordion-item] [accordion-item title=”Which payment methods are accepted in the Online Shop?”]

We accept Visa, Mastercard, Amex, and PayPal. There may be additional discounts for payments made via wire or check.

[/accordion-item] [accordion-item title=”How secure is shopping in the Online Shop? Is my data protected?”]

This site is secure. Your data is never shared and only used to process your order.

[/accordion-item] [accordion-item title=”What exactly happens after ordering?”]

Your order is verified and processed if placed before 4:00 PM Eastern Standard Time. We process orders and get them delivered as fast as the companies, our partners, and logistics allows for.

[/accordion-item] [accordion-item title=”Do I receive an invoice for my order?”]

Yes, you will receive an invoice vie email for your order.

[/accordion-item] [accordion-item title=”I don’t see an answer to my question or concern?”]

Simply email us at info@360DegreeMachinery.com and we will answer your questions and concerns.

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